Our support team works from 9AM till 5PM (UTC+5:30) from Monday till Friday. If you’ve got any questions, please, do not duplicate them and be so kind to give us a chance to try to resolve the issue.
We strongly recommend you to submit your questions at https://webdesi9.zendesk.com, or submit a request via contact form on our official website (in case if you failed to do it via Help Center).
All your comments asked at different forums, including WordPress forum, are reviewed no more frequently than once a week. We are trying our best to give you an answer as soon as possible, but unfortunately our possibilities are limited. That’s why we attach primary importance to questions on paid versions of our products, we try to answer them within 24 hours on weekdays.